NovaCore Health: HIPAA-Compliant Telehealth Intake Portal
Client: NovaCore Health • Industry: HealthTech • Delivery Timeline: 2 Weeks • Stack: React, TypeScript, Node.js, PostgreSQL, OpenAI API, HIPAA-compliant infra
The Challenge
Clinic administrative and nursing staff spent disproportionate hours manually reviewing paper patient intake forms, categorizing symptoms, and assigning appointments, creating multi-day delays for critical specialist consultations and elevated appointment no-show rates.
Our Engineering Solution
Falcon Technologies developed a secure, HIPAA-compliant patient intake and smart triage application:
- Guided Smart Intake Form: Responsive multi-step medical intake collecting symptoms, medical history, and insurance credentials with end-to-end data encryption.
- AI Specialist Routing Algorithm: LLM triage evaluating clinical urgency and matching patients directly to the relevant specialist's live calendar.
- Automated Reminders & Telehealth Links: Integrated automated SMS/email reminders with 1-click encrypted video consultation links.
Measurable Business Impact
- 50% Reduction in Front-Desk Administrative Workload: Automated intake freed nursing staff for direct patient care.
- 30% Drop in Appointment No-Shows: Automated reminders and instant video dispatch improved attendance.
- Record High Patient Satisfaction (CSAT): Patients received immediate booking confirmations within minutes of submission.